Terms and Conditions
1. Booking and Payments
To confirm a booking, full payment (100%) of the total activity price is required at the time of reservation.
If the activity date is at least 14 days away, the payment is fully refundable within the first 24 hours after booking.
By confirming a reservation, the customer agrees to all terms, including the cancellation and refund policy described below.
2. Cancellations and Refunds
Cancellations made within 24 hours of booking, and at least 14 days before the activity date, are eligible for a full refund.
Cancellations made more than 7 days in advance may be refunded (excluding administrative fees) only in cases of force majeure, duly justified with official documentation (e.g., medical certificate, airline cancellation).
Cancellations within 7 days of the activity are non-refundable under any circumstances.
Activities take place under varying weather conditions. Only in case of extreme or dangerous conditions, ViFløw Experience reserves the right to reschedule or offer a partial refund, based on internal evaluation.
3. Custom Activities
For custom activity proposals, a planning fee of 650 NOK will be charged.
This fee covers the time and effort required to design a tailor-made experience. If the client confirms the booking, the 650 NOK will be deducted from the total activity price.
This fee is non-refundable if the experience is not booked.
4. Participations of Minors
Minimum age: 15 years.
For participants under 15, prior consultation is required to assess if the activity is suitable based on the specific conditions.
ViFløw Experience is not responsible if incorrect age information is provided and the participant is unable to join on the day of the activity.
5. Language
Activities are conducted in English or Spanish.
For other languages, please contact us at least 2 weeks in advance to check availability.
6. Liability and Insurance
ViFløw Experience is not responsible for loss, theft, or any personal or material damage occurring during the activity, unless caused directly by our own negligence.
Outdoor activities carry inherent risks, and each participant agrees to join at their own responsibility.
We strongly recommend having travel or outdoor activity insurance that covers accidents, cancellations, and unforeseen events.
7. Use of Images and Videos
By confirming your booking, you authorize ViFløw Experience to use photos and videos taken during the activity for promotional purposes (website, social media, etc.).
If you prefer not to appear in such content, please notify us clearly before the activity begins.
8. Data Protection and Legal Compliance (GDPR & E-commerce)
ViFløw Experience complies with the General Data Protection Regulation (GDPR) applicable in Norway and the European Union.
Personal data collected through our website is used exclusively for booking management, communication, and customer follow-up. Data will never be shared with third parties without your consent.
You may request access, correction or deletion of your personal data by contacting us through the email provided on our website.
All payments are processed through secure platforms in compliance with European consumer and financial protection standards.
9. Changes by the Organizer
ViFløw Experience reserves the right to adjust itineraries, schedules, or content due to weather, logistical or safety concerns.
In such cases, we will offer a suitable alternative or a partial refund, depending on the situation.
10. Participant Conduct
All participants are expected to act respectfully and responsibly toward other guests, the environment, and the organizing team.
We reserve the right to exclude participants without refund if they behave inappropriately, dangerously, or disrespectfully during the experience.